FamilyWise data and account controls
Delete your data or account
Local FamilyWise data and connected cloud data are controlled separately. This page explains both paths; it does not submit a deletion request by itself.
Local data on your device
Local household data, including any existing vehicle or service records retained from an earlier supported version, stays on your device until you remove it. In FamilyWise HQ, use Clear All Data in Settings to remove local content and return the app to setup. Uninstalling the app also removes its local data from that device.
Shared account and cloud data
In FamilyWise HQ, open Account & Sharing and choose Delete 5Line Account. The request removes the shared 5Line Account and connected cloud data, including existing vehicle or service records retained for compatibility. It can also affect other products connected to the same 5Line Account, so export anything you want to keep first. Local-only data remains on each device until it is cleared separately.
Timing and cancellation
Account deletion is targeted within seven days. You can cancel the request from Account & Sharing until processing begins. After processing begins, the request cannot be undone.
If you cannot use the in-app request
Email support@5lineventures.com from the address on your 5Line Account when possible. State that you are requesting FamilyWise account or cloud-data deletion. Do not send a password, one-time code, payment-card details, or sensitive health information.