5Line Ventures LLC
FamilyWise Support
Help with your FamilyWise Home, web access, subscriptions, privacy, and account requests.
Email supportFamilyWise Home and syncing
Sign in with the same 5Line Account on each device. In the mobile app, open Family, choose 5Line Account, and confirm the correct Home is connected. Supported family profiles, planner settings, meal plans, saved food and recipes, lists, FamilyWise-created events, household tasks, routines, and reminders can then sync. Device file paths, recipe photos, notification identifiers, and modules not expressly marked as shared remain local.
Existing vehicle and service records
Some existing accounts or installed versions may still contain vehicle and service or maintenance records created under earlier FamilyWise versions. Where supported, FamilyWise can still help you access, sync, export, or delete those existing records. This compatibility support does not market vehicle or physical-home operations as continuing FamilyWise scope.
FamilyWise Web
Use the email and password from the mobile app. FamilyWise Web includes the shared meal planner with sides and desserts, editable FamilyWise events, recipes with effort and cost ratings, lists, the family roster, and shared planning preferences. Detailed per-person profile editing remains in the mobile app. If the website says no Home is connected, reconnect the correct Home in the mobile app, then sign out and back in on the website.
Purchases and subscriptions
FamilyWise subscriptions are purchased and managed through the app store used for the purchase. Restore purchases from the FamilyWise subscription screen. One current paid subscription can provide access to one shared Home with up to six signed-in 5Line accounts and up to twelve family profiles. Refunds and billing changes are handled by Apple or Google.
Privacy and account requests
For account access, correction, deletion, security, or privacy questions, email support from the address on your 5Line Account when possible. Do not send passwords, one-time codes, payment-card details, or sensitive health information.