How do I find shows or shops near me?
Search the live directory by name, venue, city, or state. In the CardShow app, location access is optional and can sort nearby results. Verify dates, hours, and travel details with the organizer or business before you go.
Can I save and follow listings?
Yes. Sign in with your 5Line Account to keep supported saved shows, followed shops, profiles, and preferences connected across supported devices.
What can a connected assistant do with my CardShow account?
After supported-provider review, an authorized connection can brief you on permitted saves, follows, show plans, attendance, seller activity, and shop-alert settings. It may change a permitted CardShow record only after you confirm the exact target and final state. Customer availability may still be pending.
How do I connect or disconnect HobbyWise Hunt List matching?
Collector Plus and Pro can match a CardShow Want List without HobbyWise. To add a free HobbyWise Hunt List, use the same 5Line Account in both products, then use CardShow Settings, Data & Apps. The connection shares only unchecked labels and limited identification details and can be disconnected there.
Does paying for one app unlock the other?
No. CardShow and HobbyWise remain separate products. CardShow Collector Plus or Pro pays for CardShow matching. A free HobbyWise Hunt List may provide optional targets, while HobbyWise Pro remains a separate purchase.
Why did a CardShow alert not arrive?
Alert delivery still requires CardShow notifications in device Settings, an active CardShow device registration, and seller or shop activity that matches the alert choices you enabled.
Where do I buy or manage access?
Collector Plus and CardShow Pro are purchased only through Apple in the CardShow app. The website does not sell subscriptions. Manage or cancel CardShow from your Apple Account subscription settings.
How do I restore a purchase?
Sign in to the same 5Line Account, open CardShow, then open Settings, Plans & Access, and Restore Purchases. Use the Apple Account that made the purchase.
How do I request a refund?
Apple processes App Store payments and eligible refunds. Use reportaproblem.apple.com with the Apple Account used for the purchase.
How do I correct a listing?
Email support@cardshow.net with the listing name, location, requested correction, and a reliable source. Public changes are reviewed before publishing.
How do shop and promoter claims work?
A claim starts review; it does not automatically transfer control. CardShow may ask for evidence that the account is authorized to represent the shop or show.
Why is a business feature locked?
Directory access is available without a business subscription. Expanded public controls, reporting, and staff tools require eligible CardShow Pro access and an approved business claim.
What follower demand can a business see?
An authorized CardShow Pro shop, seller, or promoter can see grouped interests and list terms only after enough followers explicitly opt in for that exact profile. Reports never show follower names or an individual list.
How does Collector QR scanning work?
A Collector QR can share selected My Show Plan details with another collector at the same show. Camera images are processed on the device and are not uploaded or stored by CardShow.
Does CardShow process collectible sales?
No. CardShow helps people discover and connect. It does not process collector-to-business payments, reserve inventory, authenticate items, guarantee availability, or mediate deals.
How do I delete my account?
In CardShow, open Settings and choose Delete Account to start permanent deletion. Processing is not immediate; support may need to verify identity. If you cannot access the app, email support@cardshow.net from the account address. Deleting the account does not cancel an Apple subscription.
Protect your account
Do not send passwords, one-time codes, payment-card details, Apple Account credentials, or full identity documents by email.